Moving the provision of Air Traffic Control service from the traditional tower building to a control facility, located at a different place at the airport or in a remote location, involves a considerable change for the humans in the system itself. In addition, new technology is introduced, replacing the traditional out-of-the-window view of the airport with computer screens. New functionality is also normally added, which is traditionally not available in a control tower.
Remote service provision involves changes of team roles and team communication. The controller is likely to work at a location remote from the airport ground personnel, only being able to communicate with the airport through radio or telephone. When services are provided from a center serving more airports, the operation is changed from a local operation to an operation in a larger team with several team members and a supervisor on duty. The effect of the change on human performance increases further when concepts like sequential or multiple service provision to airports are introduced.
As with safety documentation, the NINOX team members have the necessary experience to deliver documentation for a Human Factors case, supporting the customer´s Remote Tower project or program. The documentation delivered in a large-scale program is a result of joint efforts by technical and operational experts and individuals with documented expertise in human performance. Documentation, process and methodology, together with our experience and expertise, will contribute to the development of a solid Human Factors case for our customers, supporting both the regulatory dialogue and management of the change.